Lakewood Ranch Medical Center (LWRMC) announced today that its free-standing, full-service ER at Fruitville has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. This is the second consecutive year the ER has achieved this award.
As a winner of the Press Ganey HX Guardian of Excellence Award®, The ER at Fruitville is in the top 5% of healthcare providers in delivering patient experience in the past year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“I am grateful for the commitment of our physicians, clinicians and staff as they work to provide the highest standards in patient experience,” says LWRMC Chief Executive Officer, Andy Guz. “From the minute a patient enters our facility, to the time they leave, we strive to provide a compassionate, connected, high quality patient experience.”
"This award symbolizes Lakewood Ranch Medical Center’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience," said Patrick T. Ryan, CEO and chairman at Press Ganey. "It underscores the importance of placing patients, healthcare professionals and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements."